In the February edition of the Pioneer EC Update Roxy was congratulated along with the rest of her team for the successful installation of the new tool.
Roxy developed this application from an idea provided by Tom Musick, Dir. of Operations at Pioneer.
This brief article was taken from Pioneer's internal newsletter:
Pioneer Electric Cooperative Update
Outage & Blinking Lights Tool
Tom Musick, Director of Operations, provided a demonstration of an exciting new tool that will enable Pioneer to pinpoint problem outage or blink areas before members (customers) call in. This, in combination with their Member Interactive Voice Response (IVR) automated calling unit, will give them the set of tools they can use to proactively communicate to members concerning their service issues. Member surveys say reliable electricity services are their number one priority. The better Pioneer communicates in this area the more satisfied the members will be.
Thanks to Roxy Giusca, Kris Johnson and Lynn Maniaci for their work with Tom Musick to make the new tool a working reality - great job!
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